The theater told me only Fandango could issue a refund. 4 comments. Can I do it anytime before the movie starts or is there a certain cut off time? share. There are over 100,000 movies and TV shows to choose from. Over the phone. Purchased via Fandango: You can contact Fandango at 866-857-5191 for a refund before the showtime. The one attempt to resolve the problem was an email from Customer Service asking me to call their published 1-800 number. . We went into the theater a d had 3 regular seats and 1 wheelchair spot. 5 reviews of Fandango Productions "Customer service was not professional I'm a long time user of Fandango. 6 weeks later, nothing! Visit Fandango at Fandango.com or via the Fandango mobile app. Provide your name, contact information, and gift card number to the customer service representative. . Select your movie, theater, date, time, and ticket quantity. 3. Fandango offers physical and digital gift cards, both of which can be sold in our unique gift card marketplace. box office said to get a refund from Fandango we needed to go to AMC customer service. The issue in GetHuman-nfsilver's own words. Want my refund. Then a email stating that I had to request the exchange . Fandango Media - $5 reward useless I tried to use the $5 reward I had EARNED on December 16, 2021, but fandango check-out would not show the reward even though it listed it in my account. The process of requesting a refund from Fandango is as follows: 1. Join. For details on how to get your tickets at the theater use the 'View Order Details' link. If you need assistance finding the box office phone number, please see our location contact listing. Log in to the Fandango account you used to make the order. For the latest information on IRS refund processing, see the IRS Operations Status page. The eGift Card can be delivered same day or scheduled for delivery on a future date. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. Refunds after show start must be requested by theater management on the customer's behalf. Fandango's website also offers exclusive film clips, trailers, celebrity interviews, reviews by users, movie descriptions, and some web-based games to Fandango members. Groups of 25 or more can receive a significant discount at the box office during screenings of regularly scheduled films. I would like a refund! Purchased via Fandango: You can contact Fandango at 866-857-5191 for a refund before the showtime. Fandango Customer Support Line. Watch online or on your favorite connected device with the Vudu app. Provide your name, contact information, and gift card number to the customer service representative. Do you offer special discounts? Now here is the interesting part(s.) Went to Fandango.com and sent in a trouble ticket/email and did receive a trouble ticket number immediately, however, nothing has happened past that. Online refunds must be completed prior to 1 hour before showtime and in person refunds can be done up to the scheduled showtime. Littleton co. 2017-11-03. false. It's part of the joy of a-list, the freedom to see the movies you want when you want and the convenience to adjust if needed. I bought tickets from fandango* and when I went to the the. You can check your Fandango gift card balance in two ways: Options. For denominations $100-$500 please email a representative at corporateboxoffice@regalcinemas.com. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. hide. Rent, buy, and watch movies and TV shows with Vudu. . Steps To Take. Did not see movie due to an emergency. Now here is the interesting part(s.) Went to Fandango.com and sent in a trouble ticket/email and did receive a trouble ticket number immediately, however, nothing has happened past that. You have the ability to waive the service fees on Fandango with AMC Stubs. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. got to the box office and purchased better seats. How Do I Get Fandango to Refund a Charge? Fandango $25 Gift Card (Email Delivery) Disclaimer: Redemption Instructions 1. This phone number is Fandango's Best Phone Number because 39,468 customers like you used this contact information over the last 18 months and gave us feedback. report. For extenuating circumstances, please consult theatre management by contacting your local theatre. Visit Fandango at Fandango.com or via the Fandango mobile app. Earn 125 points on every ticket you buy. 2. Just go to the theater's site! I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. Strength in numbers! Terms and Conditions. Buy Movies. The base rate is for up to 6 guests. Thank you! Fandango is the top destination for moviegoers in the U.S. Tickets purchased through Fandango must be refunded directly through Fandango. Went online to redeem my codes and schedule my movie (6/30/15). I don't really want to pick a different showtime so I was wondering what is the latest I can wait until I refund or exchange it for fandango credit. If you have any further questions regarding Fandango policies and procedures, please visit Fandango.com for more information. Bought 15 tickets for a birthday party - The power went out in the theater. At the time of your order, Fandango removes the requested ticket quantity from the theater's inventory, reducing the number of seats available for the chosen show time. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. According to the FTC's complaint, the Fandango Movies app assured consumers, during checkout, that their credit card information was stored and transmitted securely. No cash refunds will be issued for any reason after showtime. Rent or buy the latest releases in up to 4K + HDR before they're available on DVD, and watch TV shows by episode or season. Learn more. Sell your Fandango gift card on the Raise marketplace quickly and easily! The issue in GetHuman7352376's own words. Good place to buy your movie tickets ahead of time. Gift cards are non-refundable and cannot be exchanged for cash or used to purchase additional gift cards. Fandango convenience charges cannot be refunded. I would like to request a full refund of my ticket purchases of $43.98 for 1/16/22. 3. I want to bring a large group to the theater. 344. people analyzing. I completely forgot about it (October 13th). Here, Vudu customers may post information, questions, ideas, etc. Please allow 7 days for the refund to process. How Long Does It Take for Fandango to Process the Refund? Do you have digital gift cards (egift cards)? No subscription, free sign up. Although the primary purpose of these forums is to help Vudu customers with questions . When I called the following day I was told a credit would be issued for the service fee and it would appear in a couple of days. The issue in GetHuman3706363's own words. Additional guests fee is $20 per night per person. I had to miss a show that I have bought tickets from my fiance and I to go to a movie 3 days before Christmas. Consumers complaining about Fandango most frequently mention customer service, gift card and convenience fee problems.Fandango ranks 159th among Movie sites. 4 comments. If you made the order as a guest, open an account using the same email address you used to make the order. Refund & Exchange Process. For extenuating circumstances, please consult theatre management by contacting your local theatre. First: share to improve GetHuman3706363's odds. Tickets that were purchased through Fandango and not Cinemark.com may be refunded through Fandango. I retried it numerous times, but never worked, so I gave up and bought my tickets directly from AMC. we called within 2 minutes and requested a refund. Tap on "Cancel Order" at the bottom of the "Your Order" page On the website: Log in and click the arrow for the dropdown menu at the top right, next to your name Click "My Tickets and Invites," select the movie then "View Ticket" Under Info click "View Your Order Details" Scroll to the bottom to find the "Cancel Order" button Eligible World Elite cardholders in the United States will get a $5 Fandango reward for every $20 (excluding taxes and applicable fees) spent on Fandango and/or Vudu while logged into their Fandango VIP account if on Fandango or FandangoNOW, or their Vudu account on Vudu at the time of purchase for purchases made between: (i) 4/1/2021 and 9/30/2022 on Fandango; (ii) 4/1/2021 and 8/2/2021 on . 3. The problem: I accidentally purchased tickets for the wrong theater. Your most recent purchase and a list of all your movie ticket purchases will be found in your 'Purchase History'. Id like to get a refund. Gift cards are sold online in denominations of $5 up to $100. Select your movie, theater, date, time, and ticket quantity. Sell Fandango Gift Cards. 5 reviews of Fandango "Using Fandango for buying movie tickets is very convenient however be very careful as Fandango will not give you a refund if they make a mistake on your seating. My refund request has so far not been attended to ( 3-5 days is now 9) About a year ago, I purchase movie tickets. Tap below to get started. 2. Last year while . customer service gave us the number to call. They would walk me through a credit for next time. Fandango Media - no refund or exchange. In Springfield Virginia they told me because I called two minutes after the allowed time which was 2 hours before your show. The issue was classified by GetHuman-daphne2 at the time as a Change Tickets problem, and was later reported to be fixed on November 10th, 2017. I tried to use my fandango gift card online today and upon paying it said I could not use a card with number beginning with 6006. When you earn points with Fandango VIP+, you can get additional movies on us. Fandango. So had to leave theater around 7:05pm. Fandango has a consumer rating of 1.09 stars from 1,086 reviews indicating that most customers are generally dissatisfied with their purchases. We can help you get Fandango's attention and get better help faster. Can I do it anytime before the movie starts or is there a certain cut off time? This would deter any unsaavy customer from going further (or anyone who doesn't have the time to be persistent). In order for a refund or exchange to be processed, Fandango must be able to return the tickets to inventory, and that can only be done at least 2 hours before show time. You earn 100 credits for every $1.00 spent on (1) admission tickets or concessions at Regal Theatres by presenting your Card, Card number or phone number attached to your Crown Club account to the cashier at the time of purchase; (2) admission tickets online by entering your Card number during the transaction (except that you will not earn . The Fandango Promotional Codes are limited time offers which coincide with the release of specific movies or promotions. They gave me the number to call Fandango for a refund. Over the phone. The problem: Couldn't attend showing & would like a refund. Log in to your VIP account via the Fandango or Flixster mobile apps, or establish one with the same email address you used to check out. We went into the theater a d had 3 regular seats and 1 wheelchair spot. Fandango gift cards are discounted an average of 22% by sellers on Raise. If you need assistance finding the box office phone number, please see our location contact listing. MsBelle. REFUNDS AND EXCHANGES Refunds and exchanges of movie ticket (s) are available in certain limited circumstances. For extenuating circumstances, please consult theatre management by contacting your local theatre. purchased 5 tickets for a show through Fandango. Refunds or exchanges must be requested prior to showtime. Steps To Take. Once you have signed in to your Fandango VIP account, visit the 'My VIP Account' page. Plus, watch over 4,500 free movies on Vudu Movies On Us. A0170364452. 5 reviews of Fandango "Using Fandango for buying movie tickets is very convenient however be very careful as Fandango will not give you a refund if they make a mistake on your seating. " (emphasis added) I hope people in this thread and in the one about the guy who's account got cancelled for high number of refunds actually reads this. . If you purchased tickets via FANDANGO, you may self-initiate a refund prior to show start via the phone number below. number crunchers. 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